helpFrequently Asked Questions
Find answers to common questions about our services
search
Click the "Register" button on the login page and fill out the registration form with
your practice information. Once submitted, you'll receive a confirmation email to verify
your account.
We accept STL, PLY, OBJ files and DICOM CT scans (ZIP). For best results
, we recommend STL files exported at high resolution from your intraoral scanner.
Note: 3Shape DCM files are not directly supported due to proprietary encryption. Please export to STL or PLY from 3Shape software before uploading.
Note: 3Shape DCM files are not directly supported due to proprietary encryption. Please export to STL or PLY from 3Shape software before uploading.
Our lab operates Mon-Fri: 8:00 AM - 4:00 PM.
Customer support is available during these hours via phone and email.
Standard turnaround times vary by product:
- Crown & Bridge: 5-7 business days
- Full Arch: -14 business days
- Removables: 7-10 business days
- Surgical Guides: 3-7 business days
Log into your portal account and navigate to "My Cases" to view the status of all your orders. Once shipped, you'll receive an email with tracking information. You can also view tracking details directly in the portal.
No. We do not offer free shipping at this time.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), ACH bank transfers, and net-30 terms for qualified accounts. You can manage your payment methods in the Settings section of your portal.
All invoices are available in your portal under the "Invoices" section. You can view, download, and print invoices at any time. Invoice notifications are also sent via email when a case is completed.
For best results, we recommend exporting your scan files and uploading them directly
through our portal. This ensures file integrity and seamless processing on our end.
You can easily verify the status of your submission by logging into your account portal.
All uploaded files will be visible for review, download, and confirmation.
Cases may be temporarily placed on hold if additional information or clarification is
required. You can view the specific reason directly within the portal under the case
status or review section.
Once a project is released, the CAD data has been finalized and shared with your office.
This allows you to import the file into your design software (such as Exocad) for further
adjustments or review if needed.
Several factors can impact seating accuracy, including:
- MUA components not being fully torqued or becoming loose after scanning
- Incomplete seating of scan bodies due to soft tissue interference or positioning issues
- Print or fabrication inaccuracies requiring re-evaluation
- Excessive divergence of implant angulation, which can affect the path of insertion
When issues arise, a repeat scan or digital comparison often helps identify and resolve the root cause quickly.
For most zirconia and e.max restorations, our standard turnaround is approximately 5 business days in-lab, depending on case complexity.
Digital scans or impressions, opposing arch, and bite registration.
Yes. We accept major intraoral scanner formats.
Zirconia, titanium, and hybrid material options depending on the case.
All cases go through a structured digital design and verification process.
Yes. We support All-on-X and full arch restorations.
A wash impression taken inside the existing denture or partial. (Partial: wash impression after pick up impression)
A pickup impression with the partial in place, along with opposing records and a bite registration.
No. Our focus is strictly on removable prosthetic solutions.
Once bite and vertical dimension are established, cases typically complete within approximately 7 business days, excluding shipping.
Full capture of the arch, including functional borders and a clear bite relationship.
Upper and lower models (or scans) plus a bite record.
With proper scanning and workflow, printed appliances achieve high passive fit with minimal adjustment.
Surgical guides are used for single, partial, and full arch implant placement requiring precise prosthetically driven positioning.
Stackable guides are recommended for complex full arch cases requiring staged surgical access and multi-step implant placement.
Accuracy depends on scan quality and planning, but digital CAD/CAM workflows allow for highly predictable implant positioning.
Stackable systems are designed to allow sequential surgical access and controlled adjustments when required.
We require intraoral scans, CBCT data, and prosthetic planning files for full digital guide fabrication.
search_off
No questions match your search.